For the past ten years the Ruralco Supplier Awards have been an opportunity to recognise and celebrate the mutually beneficial relationship between Ruralco suppliers and co-operative members. But sadly, the pandemic has seen another year of disrupted events. In spite of that Ruralco has again decided to forge ahead and name two Awards which recognise excellence and resilience in business, alongside outstanding customer service. Ruralco are proud to announce the Members Choice Winner, Neumanns Tyres and Supreme Supplier Award Winner, FMG.
With a significant growth over the last year as well as continually acting in the spirit of the Ruralco relationship, FMG was the 2021 Supreme Supplier Award winner.
Mel Harrison, Area Manager at FMG said “Following the 2019 title, FMG again is thrilled to win the Ruralco Supreme Supplier award. It is wonderful to be associated with a great co-operative like Ruralco. Being a mutually owned insurer, we exist for the same reason as Ruralco - to provide a better deal to rural New Zealand. Being acknowledged by an organisation that really understands what this means makes the award even more special.”
Ms Harrison acknowledged “The ability for to pay via Ruralco makes it so easy, for our clients and for FMG. It's great to be able to provide this additional option that clearly suits many of our clients and helps streamline things for our business.”
To be voted the Members Choice Award, Ruralco asks its cardholders to choose a supplier who they feel have given exceptional service and value for money. For the fifth consecutive year this award was won by Neumanns Tyres, and this is certainly no accident.
Owners and brothers Ian and Alan Neumann, agree that their level of customer service is maintained through continually offering a consistent service by their experienced, highly trained staff and they encourage their team members to always make customer service a priority. For over 75 years this has been the businesses main focus, and they believe the team of long-serving, knowledgeable staff who offer a high level of customer service have been a big contributor to the success of Neumanns Tyres.
Ian said “The partnership between Neumanns Tyres and Ruralco is a longstanding one, with both companies continuing to work hard together for shareholders. The ease of doing business with Ruralco is of benefit to Neumanns Tyres and being able to advertise widely through Ruralco’s platforms of Facebook, email, and the Real Farmer magazine direct to customers and potential customers is a great tool for us. It is also wonderful to be able to offer discounts to all of our loyal Ruralco members and we hope to continue to exceed your expectations and live up to our reputation by continuing to provide the best local, friendly service.”
Established in 1945, the Neumanns Tyre Group have grown from a small family-owned business into a large family-owned tyre company boasting 16 stores throughout the South Island. Whilst the business has grown, the emphasis has always been on maintaining core founding principles of providing quality products and exceptional efficient service.
The Winners of both Awards received a voucher from a Ruralco Card Supplier of their choice to the value of a $1,000.