RURALCO TERMS & CONDITIONS

Ruralco Privacy Policy

This policy sets out how we collect, use, share and protect your personal information. It incorporates the requirements set out in the Privacy Act 2020 and applies whenever you access our website, or apply for a service or use our services. You do not have to provide us your personal information. However, if you do not provide us information we may not accept your application or be able to provide you any services. By accessing our website, applying for services or using our services/obtaining the benefit of products, you are deemed to have accepted the terms set out in this policy.

This policy is our general privacy policy. Any specific information we require from you and how we will collect and use that information, is set out in supplementary documentation (including specific privacy policies provided to you from time to time) and this policy should be read in conjunction with those documents.

This privacy policy uses the words “we” and “us” to refer to Ruralco NZ Limited and Ashburton Trading Society and applies to all our customers, including people who are authorised to use an account and who are supplementary cardholders, or who access services provided by either of these companies. The policy uses the word “you” when referring to any customer.

The collection, use, storage, disclosure and correction of personal information is governed by New Zealand law. Personal Information is collected, used, stored, shared and retained in accordance with these terms and New Zealand law. New Zealand courts have exclusive jurisdiction.
We are not responsible for external sites that are linked to or from our website so please review their individual policies.

CONTACT US

We understand that your privacy is very important. If you have any questions about our privacy policies or your personal information please contact us directly by email at privacyofficer@ruralco.co.nz.

WHAT KIND OF INFORMATION DO WE COLLECT?

Personal information is information that can be used to identify you. We collect this information when you first apply to us and also at various times in the course of your relationship with us.

When you apply to us to become a shareholder or for an account or a card (either as an authorised person, supplementary cardholder or parent account/card holder) you provide us with personal information about yourself; this may include;

your identification
postal and delivery address
email
phone numbers

If you are a Farmer, we may also require information about your property such as stock numbers and land owned/leased.

In order to process your application, we also require financial information and information for AML checks.

We will also collect information about your payments and transactions, how you use our products and services, and information that you may give us from time to time, for example in response to a survey. When you visit our website, we collect only your IP address and the date and time of your visit to the site (logged and recorded by our servers) unless you specifically provide us with other information for a particular purpose.

WHO DO WE COLLECT PERSONAL INFORMATION FROM?

Wherever possible we will collect personal information from you directly. However, you agree that we can collect financial information about you from other parties, including credit reporting agencies and other relevant persons such as your bank. We may collect other personal information about you from our agents who provide you (directly or indirectly) products or services and we will take steps to let you know we are doing this and the reason for collecting that information.

We may also check the information you provide against information held on third party databases such as New Zealand Transport Agency (NZTA) Driver Licence database and the Department of Internal Affairs (DIA) for passport. You consent to us accessing these databases for the purpose of verifying the information you have provided.

HOW DO WE USE YOUR INFORMATION?

We collect this information to meet our own legal obligations and also so that we can confirm your identity, assess your application and provide you with ongoing services.

We will only use your personal information:

for or in connection with the purposes for which it was collected for as set out in this privacy policy or any specific privacy policy we provide you from time to time; or
if we are required by law to provide it to an authority or agency; or
for such other purpose listed in the Privacy Act 2020.

In addition to this policy, we will collect, use, store and disclose personal information as set out in the particular product or service application form you may submit from time to time (or as set out in supplementary documentation we provided you in connection with the particular product or service).

FOR WHAT PURPOSE DO YOU COLLECT INFORMATION?

You agree that we (and our agents) can collect and use your personal information for the following purposes (in addition to any stated in any relevant application or terms and conditions):

To confirm your identity, verify information you provide us and assess your application and on-going membership, for example validating your ability to meet repayment obligations
To provide you products and services
To communicate with you about products, services and marketing purposes associated with our business as an agricultural services and supplies co-operative
To approve and manage your transactions and account/s
To monitor your account/s for any potentially fraudulent or criminal activity
To meet any legislative obligations we have, including under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009
To collect payment if you default on your obligations, including communicating with our agents to enable the recovery of payment.
To monitor the use and performance of our website.

WHO DO WE SHARE YOUR INFORMATION WITH?

We may share your information with any companies related to Ruralco NZ Limited or Ashburton Trading Society for any purpose set out in this privacy policy.

We may also share your information with third parties where that is necessary to carry out any of the purposes set out above or where it is necessary or permitted by law. We will not, however, disclose your information to any third parties except in the circumstances set out here or as specifically provided in any other agreements we have with you and we will only use your contact details for the purposes for which they were provided. We will not subscribe your email address to any external mailing list without your consent.

You agree that we can give your information to:

Any person we need to in order to carry out your instructions
Our agents and people who provide us or you (directly or indirectly) with services or products
Debt collection agencies and law firms or other authorities as necessary in the event you breach our terms and conditions or terms of use
Any authority or agency where we are required by law to provide it and we believe the person asking is properly authorised.

If we are legally required to share your information (e.g. the IRD) we will only provide it where we reasonably believe that the person asking has the proper authority and/or we are required to supply it by law. We will always try to let you know although in some cases we are prevented from doing this practically or by law (we may be prohibited from telling you that the information has been requested).

You agree to provide all information we reasonably request to assist us meet our legal obligations.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We will hold all your personal information physically or electronically, using secured systems and buildings or trusted third parties.

We don’t give your personal information to anyone else except as set out in this policy and in accordance with the Privacy Act 2020.

If you believe there has been a breach of your privacy please contact us as a matter of urgency so we can address it (for our contact details see “Contact Us” above).

HOW LONG DO WE HOLD INFORMATION?

We will hold your information for as long as is necessary to fulfil the purposes for which we have collected your information. We will delete from our systems personal information when we are no longer required or need to hold it.

WHAT ARE YOUR RIGHTS TO ACCESS, UPDATE AND CORRECT YOUR INFORMATION?

It is important that the information you give us is correct and up to date. You can check or update your information by contacting us (for our contact details see “Contact Us” above).

We will do our best to ensure that the information we hold is accurate although we rely on you to keep us updated with any changes.

You can ask for a copy of any personal information we hold, and we will respond to your request as soon as we reasonably can, but in any event no longer than 20 working days.

You can ask us to correct or update any personal information we have about you, including credit information. If we have given that information to another party, you can also ask us to update them.

COMPLAINTS

If you have a complaint related to your personal information and privacy please contact us at privacyofficer@ruralco.co.nz. If you are not satisfied with the way we handle a complaint you may refer the issue to the Office of the Privacy Commission:

enquiries@privacy.org.nz

Ph. 0800 803 903

www.privacy.org.nz

CHANGES TO THIS POLICY

We may make changes to this policy from time to time. Changes will apply from the date the changes are published on our website. We encourage you to check this page from time to time to ensure you are aware of, and comfortable with, any changes.

COOKIES

Cookies are a small data file that your browser may save on your computer or device when you are visiting a website. They usually include an anonymous, unique identifier. Our website uses cookies to improve our customers’ experience and usability. This includes user authentication and keeping track of your usage of our services. Cookies cannot damage files, nor can they read information from the hard drive of a computer.

FURTHER SPECIFIC PRIVACY POLICIES

Ruralco Energy Privacy Policy